About Us
Few Words About Us
Call Doctor Home Health Care Center LLC, established in 2017, was formed with core principles of comprehensive mobile and home health care services – safe, convenient, ethical. Founder and Chairman, Dr. Minhaz Hussain is a pioneer of doctor on call concept in the Emirate of Dubai. With one and a half-decade of clinical forte and medical director competence, and thousands of patients seen and treated, Dr. Minhaz Hussain innovated his own mobile and home healthcare mission, hence, Call Doctor UAE emerged.
Call Doctor UAE is registered with Dubai Health Authority (DHA) with license No. 0002216 in the category “Home Healthcare Agency” and Health Authority of Abu Dhabi.
We are a multi-specialty mobile and home healthcare company embodied by experienced staffs including General Practitioners, Referring Specialists, Registered Nurses, Registered Physiotherapists, and Call Center Executives. With competent teams and millions of seed capital, we have successfully proven our quality of services and we are diligently working on further enhancing our accessibility in Dubai.
OUR VISION
To provide optimal 24 hours Health Care for all individuals unable to attend to go to a Hospital or Clinic due to the medical condition, when the facility is unavailable or to individuals wanting medical treatment at the comfort of their Home, Office or Clinic.
Our vision is to bring a new dimension to Home Health Care by giving them optimal medical treatment in the most rewarding and professional manner. The main objective is to reduce the influx of non-emergencies in the public health sectors by offering a quality consultation by one of our professionally skilled doctors to your door when you are unable to a Clinic, Hospital or when your doctor is unavailable.
Our goal is to bring this exceptional level of service, quality and patient care to every corner of Dubai, and, eventually, everywhere in the United Arab Emirates. We are extremely proud of what we have achieved so far for the healthcare industry, and strive to lead an Emirate-wide 24 hours, in-home medical service that delivers the finest patient experiences and medical outcomes.
OUR MISSION
To develop and implement a sustainable, coordinated, integrated and comprehensive 24-hours health care service based on the Primary Health Care approach to ensure a high standard of quality health care.
OUR CORE VALUES
- Trustworthiness, honesty, and integrity
- Open communication, transparency, and consultation
- Professionalism, accountability, and commitment to excellence
- Loyalty and compassion
Call Doctor Home Healthcare Centre UAE Is Registered With DHA & Health Authority Of Abu Dhabi
We have more than 10,000 satisfied customers in hotels, homes and offices. With the aim for giving our customers premium home healthcare services, we have following referral partnerships:
For hospitals, we are partnered with:
- Saudi German Hospital – Al Barsha 3
- Al Zahra Hospital – Sheikh Zayed Road
- Dr Sulaiman Al Habib Hospital – Health Care City
- American Hospital – Oud Metha
For clinics, we are partnered with:
- Armada Medical Centre – Jumeirah Lake Towers
- Angel Wings Medical Centre – Sheikh Zayed Road
- Sameena Medical Centre – Sharjah
We also have exclusive contracts with:
- Armada Medical Centre – Jumeirah Lake Towers
- Angel Wings Medical Centre – Sheikh Zayed Road
- Sameena Medical Centre – Sharjah
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Core Values and Ethics
To reach patient as soon as possible is the topmost priority before the other tasks. Health care is a service industry and we affirm that patients deserve the best.
Being sincere to and caring for each other genuinely makes the whole team better caregivers for the patients.
All staff vowed to a confidentiality agreement and are trained to uphold patient privacy and confidentiality without fail. This applies to all patients from all walks of life, whether they are prominent personalities or not.
Money
We don’t burden our patients when it comes to our medical and service charges. Regardless if our patients are insured or not, our prices are just, minimal and are the same for home, hotel, and office visits. We don’t charge anything extra apart from treatment and services rendered.
With its sincere and equitable management and amiable and professional medical team, Call Doctor’s vision is to become UAE’s leader in mobile healthcare industry Reliably, Call Doctor, through its unique and user-friendly toll-free hotline 800 200 400, health care is just a call away.
We value and maintain the support of our healthcare partners from private sectors, highly-preferred clinics, to leading hospitals, and citywide ambulance service providers. This goes to show that we are not an opponent but a proponent of a bigger healthcare community with common goals which are for patient’s welfare.
CALL DOCTOR Concept
Imagine the struggle when one’s too sick to get up and worse, no one’s there to drive to the hospital. Or when the kids have fever, but nearby clinics are either fully booked or closed already. When one simply wants to have a routine checkup or blood test but must go through long hospital queues with fear of catching others’ flu. Or sometimes, the family physician is away for the holidays and one doesn’t know whom to call. These struggles are real. Many people nowadays also wish or prefer the convenience, privacy, and comfort of their own place while receiving medical care or services.
Transforming Patient Care Delivery
Ergonomics is a benchmark of Call Doctor’s excellent patient care delivery. Sufficient and efficient manpower and tools enable Call Doctor to revolutionize the delivery of patient care from the time the call is confirmed up to the end of treatment and follow-up visits if any. Doctors, nurses, and physiotherapists are all trained in out-of-hospital patient settings. From first aid kits, digital ear thermoscans, wireless pulse oximeters, pediatric tools, compact nebulizers, IV drip set up, sterile specimen collectors, portable ECG machines, to state-of-the-art therapeutic ultrasound machines, the Call Doctor team is ready and fully equipped for different cases from a good checkup, to fever, allergies, infectious diseases, respiratory ailments, dehydration, back pain, wound care, and so on.
Cost Control Without Compromising Care
Some studies show that majority of ER visits are not necessarily emergency cases. Hence, they are rather referred to OPD Departments or Specialists which may prolong the waiting time, delay needed treatment, and increase the total cost of care. To avoid these scenarios, Call Doctor is the best alternative.
Call Doctor doesn’t simply attend to all calls, keeping the safety of all patients in mind, trained Call Center Executives filter the urgency of cases and decide to either accept the case or immediately refer them to call DCAS on 999 or to the nearest hospital if necessary. Often, callers are unaware that they are having emergency cases. That’s why Call Doctor plays a vital role as a bridge in the healthcare and triage system.
On the other hand, accepted cases (non-emergency and non-medico-legal cases) are attended to and handled with high level of urgency to prevent them from becoming emergency cases and reducing the medical cost without depriving the convenience and quality of care. In Call Doctor, improving quality of care equates to improving quality of life.
In terms of payment, cash or card is accepted. As reassurance for the clients, reasonable and minimal charges are applied compared to other mobile healthcare providers which charges are significantly higher. Also, a detailed invoice is provided for insurance reimbursement claims. Depending on the insurance policy, medical expenses are paid back fully or partially. Additional required documents can also be accomplished without delay, such as insurance reimbursement forms, investigation reports, medical reports, and medical certificates.
