Call Doctor Home Health Care Admin App Privacy Policy
At Call Doctor, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our Admin Portal, which is designed for the staff of Call Doctor, a home healthcare provider. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
1.1. Personal Information:
When you access and use the Admin Portal, we may collect certain personal information from you, including but not limited to:
- Name
- Contact information (such as email address, phone number)
- Position or job title
- Profile picture
- Login credentials (username and password)
- Any other information you provide to us voluntarily
1.2. Log Files and Analytics:
Our servers may automatically record information when you access the Admin Portal, such as your IP address, browser type, referring/exit pages, and operating system. We may also use cookies or similar technologies to enhance your user experience and gather aggregate information about usage patterns.
1.3. Personal Health Information:
The Admin Portal collects personal health information about patient users. This information includes details such as age, gender, known health conditions, medications, allergies, vaccinations, history of surgeries or procedures, goals, health journal entries, and data from health trackers. The information is entered into the patient’s health record by the patient themselves or authorized employees of Call Doctor. Additionally, medical reports and files that the user chooses to upload to their health profile are considered personal health information.
1.4. Operations Data:
To enhance user experience, the Admin Portal utilizes cookies, server logs, and similar mechanisms. These mechanisms enable certain functionalities, improve services, and monitor service usage. For example, they save user preferences, facilitate auto-authentication for frequently used services (based on user settings), and fulfill other functional requirements.
Users have the option to disable cookies through their browser settings. However, it’s important to note that disabling cookies may impact the proper functioning of certain features and services within the application.
2. Use of Information
2.1. We may use the personal information we collect for the following purposes:
- Providing and managing access to the Admin Portal
- Authenticating users and ensuring the security of the system
- Communicating with you, including responding to your inquiries and providing support
- Monitoring and improving the functionality and performance of the Admin Portal
- Enforcing our Terms of Service or other legal rights
2.2. We may also aggregate and anonymize the information collected to generate statistical and analytical insights, which we may use for internal purposes, such as improving our services, developing new features, or conducting research.
3. Information Sharing and Disclosure
3.1. We may share your personal information with third parties in the following circumstances:
- With service providers or business partners who assist us in operating and providing the Admin Portal. These third parties are contractually obligated to handle your information securely and in accordance with applicable laws.
- When required by law or to respond to valid legal requests, such as court orders or subpoenas.
- If we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
3.2. We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
4. Data Security
4.1. We employ industry-standard security measures to protect the personal information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
4.2. You are responsible for maintaining the confidentiality of your login credentials for the Admin Portal. Please do not share your credentials with others and notify us immediately if you suspect any unauthorized access to your account.
5. Data Retention
5.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5.2. Call Doctor reserves the right to terminate patient user accounts at any time. In the event of account termination, patient users will no longer have access to their personal health information stored in the application. Whether or not Call Doctor chooses to share that information with the patient user before terminating the account is solely at the discretion of Call Doctor.
6. Your Rights and Choices
You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the revised Privacy Policy on the Admin Portal or through other means.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: 800 200 400
